Small enough to care. Structured enough to prove it.
As a specialist B2B marketing agency, we work with clients across packaging, life sciences, manufacturing and technology. These are industries where responsible business practice, ethical conduct and environmental care are increasingly central to every supply chain decision.
We take that seriously. Our commitment to sustainability and responsibility is backed by internationally recognised management systems, published policies, and measurable targets that we report against annually.
We are an SME, and we believe that being small does not diminish our obligation. It sharpens it. Every decision we make has a direct impact on our team, our clients, and our community.
"Doing business responsibly means being honest about where we are, transparent about where we're going, and disciplined enough to measure both. That's the standard we hold ourselves to at Think B2B."Emma CzirokExecutive Director, Think B2B Marketing
Four pillars of responsible business
Our sustainability and responsibility programme covers four interconnected areas. Each is governed by a published policy, supported by training, and reviewed annually.
Environmental Management
Certified to ISO 14001:2015, we actively measure and reduce our environmental impact. We track electricity, gas, waste and commuting data, and have published quantitative reduction targets aligned to the DEFRA reporting framework.
Labour & Human Rights
We provide fair pay at or above National Living Wage, a comprehensive benefits package, hybrid working, and a structured wellbeing programme for 100% of our employees. We uphold the Equality Act 2010 and operate zero-tolerance policies on discrimination and modern slavery.
Ethics & Integrity
Our published Code of Ethics sets out zero-tolerance commitments on bribery, corruption, fraud, anti-competitive behaviour and tax evasion. Every employee completes mandatory ethics training, and we operate an independently accessible whistleblowing procedure.
Sustainable Procurement
We apply environmental and ethical criteria when selecting and reviewing suppliers. Our Supplier Code of Conduct sets out the standards we expect across labour practices, environmental responsibility, anti-bribery and data security.
Internationally certified management systems
Our management systems are independently certified and audited annually by Amtivo. Certifications are valid to August 2028.
Ensures we consistently deliver services that meet client requirements, supported by documented processes and continual improvement programmes.
Governs our approach to identifying, monitoring and reducing our environmental impacts, including energy, waste, emissions and sustainable procurement.
We are aligned to the requirements of ISO 27001 and operate an information security management framework that protects client data, employee records and commercial information. Our objective is to achieve formal certification to ISO 27001 by Q1 2027.
Measured. Published. Accountable.
Our environmental objectives are quantitative, time-bound and measured against a formal baseline established in 2025. Progress is reported annually.
2025 is our baseline year for quantitative data collection. Full KPI data will be published in our Annual Environmental Report in Q2 2026. That report will sit alongside our first Annual Sustainability Report, which will bring together environmental, people and governance performance for the year and will also be published in Q2 2026.
Proud signatory of the SME Climate Commitment
As a signatory of the SME Climate Hub, the official SME pathway to the United Nations Race to Zero campaign, Think B2B Marketing is committed to halving our greenhouse gas emissions before 2030 and achieving net zero before 2050. We disclose our progress annually.
SME Climate Hub Signatory
A team that's supported, valued and protected
We believe that responsible business starts with the people who deliver it. Every employee at Think B2B benefits from a package designed to support their health, finances and work-life balance.
Benefits & Wellbeing
- Workplace pension (auto-enrolment via NOW Pensions) — 100% of eligible employees
- Group life assurance (MetLife via Avista) — 100% of employees
- Healthcare cash plan (WPA — dental, optical, physiotherapy) — 100% of employees
- Employee Assistance Programme — 24/7 counselling and GP access (MetLife GP24)
- Printing Charity support access for all employees
- Hybrid working with home equipment provided
- Right to disconnect — no expectation of out-of-hours responses
- Paternity leave extended to 6 weeks from April 2026
- Sabbatical leave available after 2 years of service
Rights & Ethics
National Living Wage as the floor
No employee is paid below the applicable National Living Wage rate. Pay is reviewed annually by the Executive Director.
Equality Act 2010 — zero tolerance
We do not discriminate on any of the nine protected characteristics. All employees have access to our Grievance Procedure and independent EAP support.
Modern Slavery Act 2015 compliance
We have zero tolerance for modern slavery, forced labour or human trafficking in our business or supply chain, with annual risk assessments and training.
Annual training for every employee
Mandatory training in anti-bribery, data protection, cyber security, sustainability, equality, and health and safety, completed via our digital learning platform.
Standards that extend beyond our own doors
Our ethical commitments apply not just to our own conduct, but to the partners, suppliers and contractors we work with.
Code of Ethics & Business Conduct
Our published Code of Ethics (TBB-POL-ETH-001, effective April 2026) sets out zero-tolerance commitments on bribery, corruption, conflicts of interest, fraud, anti-competitive behaviour and tax evasion. Every employee reads and signs it within 30 days of joining.
Supplier Code of Conduct
We require our suppliers to meet or work toward the standards set out in our Supplier Code of Conduct, covering fair labour, environmental responsibility, anti-bribery compliance, and UK GDPR data handling.
Whistleblower Protection
Any employee, contractor or supplier can raise concerns through our confidential Whistleblowing Procedure (TBB-POL-ETH-002). Zero retaliation, guaranteed. The procedure was reviewed and reissued in April 2026.
Data Protection & Cyber Security
We are registered with the ICO and comply fully with UK GDPR and the Data Protection Act 2018. Client and employee data is handled under strict access controls, and all staff complete annual cyber security training.
We report what we measure
We believe transparency is the foundation of accountability. The following reports and policies are produced, reviewed and available on request.
Quality, Environmental & ISMS Policy
Our integrated policy covering ISO 9001, ISO 14001 and ISO/IEC 27001 commitments, objectives and management responsibilities.
Code of Ethics & Business Conduct
Published April 2026. Covers anti-bribery, conflicts of interest, fair competition, data protection and whistleblowing. Signed by all employees.
Annual Environmental KPI Report
Covering energy, waste, emissions and progress against environmental targets. 2025 is our first quantitative baseline year.
Annual People & Labour KPI Report
Covering workforce data, absence rates, training hours, H&S performance, benefits coverage and EDI metrics.
Health & Safety Policy
Covers DSE assessments, fire safety, risk assessment, RIDDOR reporting and employee H&S training obligations.
Modern Slavery Policy
Annual statement confirming our commitment to eradicating modern slavery and forced labour from our operations and supply chain.
Want to know more?
Our policies and reports are available on request. If you're a client, supplier or partner and would like to discuss our sustainability programme, we'd love to hear from you.
Get in touch Visit thinkb2bmarketing.com